Refund Policy& Exchange

For all orders (including pre-orders), your credit/debit card will be immediately charged. There will be no delay in payment regardless of when the goods are expected to be shipped.

Please refer to our shipping policy to cancel the order.

To request a cancellation after shipment, Yotobike will provide a return label and the designated carrier will collect the return package. Customers can also choose to return the package themselves or arrange for return shipping themselves.After receiving the package, the customer will also be responsible for a $100 USD return shipping fee.

If the customer decides to arrange the return shipping themselves and the request has been confirmed by Yotobike's customer service team, the customer is responsible for ensuring the safety of the shipment and the success of the return. Customers must choose to sign for the confirmation service, and we strongly recommend adding extra transportation insurance to the return package. Yotobike is not responsible for any damage, loss, or other accidents to the goods arranged by the customer.

If the customer refuses the shipment by contacting the carrier, the customer will be responsible for a 40% order processing fee and a $100 USD shipping fee.Customers need to make any requests to cancel an order via email to Yotobike's customer service team. Once the request to cancel the order has been approved, Yotobike will send a cancellation notice email to the customer. Without receiving this notice, the customer cannot send a return package to Yotobike. Yotobike will refuse all goods that arrive without notice, and the customer will be responsible for any related costs or losses.

Please refer to our shipping policy to modify an order before the customer receives the order.

We cannot modify orders after the customer receives them. Customers can contact our customer service in advance, place a new order and return the products from the original order. All return requests must follow our return policy and receive pre-approval notice from our customer service team via email. If the product return is due to an order modification, that is, the customer places a new order for a higher or similar amount with the returned product, then the processing fee can be avoided. If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

Free Replacement: Customers can refuse the package due to significant shipping damage (affecting functionality), or contact customer service due to missing or severely damaged parts or other quality-related issues. Our customer service team will help arrange a replacement.Definition of severely damaged items: The main structure of the product is significantly deformed and affects its normal function in any form.

Note: The following cases will be considered normal and do not apply to free replacement or refund policy:

A) Slight damage to the outer packaging.

B) Slight scratches or paint peeling on the product.

C) Damage to parts or vulnerable parts after excessive use.

D) Damage to parts or vulnerable parts after a certain period of time or use.

For non-quality issues, customers can request a replacement or return within 15 days after receiving the product. We will charge a 10% processing fee, but if we receive a replacement order, we can waive it for the customer. Customers will also be responsible for a $100 USD return shipping fee. Yotobike will provide a return label and the designated carrier will collect the return package. Customers can also choose to return the package themselves or arrange for return shipping themselves.

To qualify for a replacement or return, the bicycle must be unused, without dirt, dust or any spices, and in the same packaging and condition as you received it